Toni S.
GeorgiaMember since July 2019

Reviews (1)

    • Jul 14, 2019
    • Verified Reviewer


    Horrible customer service and return policy - deceptive practices

    Overall Experience:

    I ordered 2 bras to try since Knixwear kept popping up on my social media feed. Evidently, when I used the promo code, I suddenly became unable to return my bras. Fast forward...I received my 2 bras and excitedly tried one on. It is THE MOST HORRIBLY FITTING BRA EVER! I went back to my order email which not only showed $0 under discounts it also said NOTHING about not being able to return my purchase. I went to the website and when I put my return info in, it said I was unable to return it. So I emailed the company...they said they "tried to make their sale return policy as clear as possible." But for the first time user, it was NOT clear. They're luring you in as a new customer and then having zero quality customer service is both deceptive and wrong. I would definitely tell anyone to not order anything from Knix!

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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