Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made available for us and then when it came time to deliver they could never meet times.
Forcing us to drive to them, or having them drop off at another date.
I still don't have the car after two failed delivery dates and now I'm debating if I should go in a different direction.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
We apologize for the delays we have caused you and that your Carvana experience was less than exceptional. It is unacceptable to have a vehicle delayed that many times and Carvana takes full ownership of our errors. Delivering your vehicle in a timely manner is very important to us and we understand how frustrating it must have been to be delayed multiple times. We apologize for the many inconveniences this has caused you, as this was never our intent to delay your delivery. We understand the reasoning behind having second thoughts on your order, but we hope that you can touch base with our Customer Advocate team at (800) 333-4554 to answer any questions or concerns that you may have. As well as hopes of having the opportunity to regain your trust in us in the future. Please know that we appreciate your constructive feedback to make our process better.