Attempted to sell my 2011 Outback. After 2 weeks, I gave up. They ask for a copy of the title - I scanned and sent. No good - they wanted it in COLOR! Titles in my state are pretty much black and white!
And they use false advertising - their ads all claim that you have the choice of dropping it off or they will pick up. SIX TIMES I attempted to schedule for them to pick up, but the only choice I was given was to drive it to another state and drop it off!
I gave up - and I may file a complaint with the FTC and their state attorney general for their illegal false advertising.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
Bill, we apologize for any miscommunication towards your selling to Carvana. It was not our intent to mislead you nor sway you from selling with Carvana. We do have a policy in regards to selling a vehicle which includes a copy of the title in color. Also in regards to the pick-up radius of your vehicle, our delivery advocates do have a certain mile radius of how far they can commute to depending on each city since Carvana is not local everywhere throughout the country just yet. We thank you for your patience and feedback and will use this as a learning opportunity to continue to improve the selling process with Carvana!