Had an issue with my browser as a result of CFT's change-over to a new website. Could not print my monthly statement from either FDR site or CFT site (assume FDR is linking/using the CFT site to process statements on FDR site). Called both FDR support AND CFT support. Ended up with CFT support with a foreign accent (Indian?). Was told that I had to go to MY (non-existent) computer support "person" as "he" did not see my issue! Why is/was YOUR change now MY problem? I ended up identifying/fixing it myself (because I am a computer tech), but what about your clients who do not have this knowledge? Very poor answer from your support team! This needs to be addressed ASAP or you will see severe fall-out from this! You need to fire the support group CFT is using for their web site or fire CFT!
Bottom Line: No, I would not recommend this to a friend
Thank you for sharing your feedback, Manuel. We are happy to hear that you are no longer having issues and that you were able to fix your computer. We are sorry that the new system was giving you issues, however, we have not been experiencing any issues ourselves. A member of our team would like to reach out to you to discuss your concerns further in a private message. Thank you.