Maha N.
Maha N.
Montreal, Quebec, CanadaMember since July 2019

Reviews (1)

    • Jul 16, 2019
    • Verified Reviewer


    Very poor experience

    Overall Experience:

    I have been trying to contact their customer service which has no number, there isn’t actually a live chat (you create a message and wait for them to email you back) and on an urgent time-sensitive manner they haven’t replied in over a day so I would have to say the customer service is very bad.

    On top of that, the issue in question that I contacted them for has to do with how the website showed my next charge date for my subscription as August 1st and instead charged me in July when I hadn’t gotten a confirmation email or a shipping email or anything regarding my late June purchase, so seeing as how the email record was as well as the information regarding my account I was probably getting a box in July and I did not cancel my subscription yet to see if I would want another one in August AFTER getting the one in July (still no sign of that one). I am very disappointed and feel duped for my money. It's the worst feeling.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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