Reviews (1)

No stars for this irresponsible company. I had to give Vroom one undeserved star so I could post.

I am 75 years old and blindly trusted Vroom because this company appeared to be endorsed by AARP. So sorry I didn't read and heed the host of terrible customer reviews about Vroom before I did business with this company. Based on promotional materials I received through AARP, I purchased a 2017 Ford Expedition with a little less than 42,000 miles for my wife, Laura Mann, from Vroom and have had most of the various multiple nightmare experiences recounted in Vroom customer reviews. It would take too much time and space to recount them here. Please read and heed the negative customer reviews for this company. They are spot on. In addition, if you need roadside assistance, as we did, be prepared to spend at least two hours on the phone back and forth between Vroom, the warranty administrator (SafeGuard Products International, LLC) and the roadside assistance provider (SafeRide Motor Club, Inc.) getting your warranty registration numbers (which Vroom failed to provide to us before the vehicle was disabled) and then arranging for a tow truck to be dispatched. You can't just call a towing company for help. You first have to file a claim and then SafeRide notifies its selected towing company while you sit on the side of the road for another two hours or so with a disabled vehicle.

If you have a warranty dispute under the Vroom 36 month/36,000 mile warranty (for which we paid an additional $1,950), don't think for a minute you will come out on top. After you have paid Vroom and receive the warranty paperwork, you will discover (if you read the fine print) that you have signed away your Constitutional rights of access to our court system and trial by jury. You are subject to an anti-consumer arbitration clause that discourages disputed claims and assures you are almost certain to spend more money paying arbitrators and arbitration expenses than you can ever hope to recover in disputed repair expenses under the warranty. In addition, the extended warranty contains a provision that exempts from coverage any mechanical breakdown, loss or damage that results from a "pre-existing condition". "Pre-existing condition" is defined as "...a condition that, within all reasonable probability, existed in or on the Covered Vehicle prior to the Agreement Purchase Date." This vague provision would enable the warranty obligor to deny almost any warranty claim and force the customer to the Hobsian choice of either paying for the repairs out of pocket or resorting to arbitration.

I expect that the "Vroom Team" will make its stock reply to this post that they are sorry for the problems and will look into correcting them. Please don't bother to feed me this response, Vroom Team. Vroom obviously has no intention of altering or correcting its irresponsible business practices.