16 years ago, I had an incident that messed up my front upper teeth, and knocked out my bottom front teeth. I have a partial on the bottom, but the upper teeth are still there and look bad. I have been embarrassed by my smile ever since, but couldn't afford regular/traditional braces. I'm finally at a point in my life where I am able to spend money on myself instead of my (now adult) children, and I was SO excited to learn that SmileDirectClub was willing to help me with this! They said that me having a partial on the bottom wouldn't matter, since they were going to only give me alignments for my upper teeth. I sent in the photos and the impressions, and was then sent an e-mail stating that they wouldn't do it. I called to find out why, and I was told that it was because I had a partial on the bottom. I actually shed a couple of tears, because I honestly thought my days of being embarrassed by my smile were about to be over.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Smile Direct Club
Hi Darlene, thank you for taking the time to leave us a review. Some customers who have dental work are able to move forward with treatment, but not always. Our fully licensed dentists and orthodontists are the ones who can determine the customer's eligibility to see if we can achieve movement with any existing dental work or implants. We're disappointed to see this and I am sending you a private message to see if we can help. Best, Madison.