I have been using the g5 for about a year and a half. Whenever I need to reorder, there has never been a smooth reorder experience. The hoops and hurdles that I and my doctor have to jump through just to get a reorder of the same product for a condition that is incurable is INSANE. It usually takes MONTHS before I receive my order and I am without that entire time. Imagine how infuriating it is when they send you the wrong product and then you have to go through the whole process all over again because the auth they got was for that incorrect product?! Customer service is an absolute nightmare - I have yet to speak with a competent person. I keep telling them I don't want to switch to g6 yet as I have boxes of g4/5 sensors at home I want to use up first and they always get it wrong, even after reassuring me that they are getting the authorization and reorder info for the g5. Now I'm stuck, unable to order more transmitters because of a balance that I cannot view, even though I was told by the rep that I can see the invoice online. I'm ready to give up and look at other alternatives. I never had a problem with Medtronic, I only switched because I went with an Omnipod pump and was told that Dexcom goes with them. I wish I never gave this company my business. They are awful and not worth the frustration!
Bottom Line: No, I would not recommend this to a friend
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