We thought we would give Carvana a try since we were getting a car for a son out of state. Every step of the way in the process there were hoops to jump thru or wrong information given. The car delivery was not on time. The paperwork had to be redone 3 times. The registration took forever. Had to drive with expired temp tags for 2 months now. The plates have not been delivered after 2 attempts. Now have to waste more time at the DMV. We have wasted so much time on the phone just trying to actually talk to someone and then to be told they can't help! Had to replace a tire after only having a car for two months (I know, wear and tear). We have bought several cars now, and are aware of how it works. Carvana, bottom line, doesn't have their act together and doesn't care about its buyers!
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
We appreciate you providing us with your candid feedback. We are very sorry to hear that we missed the opportunity to exceed your expectations, as we always strive for each Carvana purchase to be truly special. We know the registration process with Direct Delivery purchases can be very different and we apologize if there was any confusion that stemmed from our communication. Please know that your feedback has been passed along to the appropriate parties to address your concerns. We’re happy to see that you had the opportunity to reach out to a Supervisor to discuss compensation and we were able to provide clarity for our decision. We take these matters very seriously as we need to understand our areas of improvement to continue to grow and provide our customers with exceptional delivery experiences. Thank you for your continued patience and please reach out if you have any additional questions or concerns!