I bought a ring on a cruise ship at the end of May 2019 and wore it for the first time recently. It kept catching on clothing and upon closer examination, I discovered that one of the small claws is not covering the gem stone. Its end is standing upright away from the stone and catches on the material. If also scratches upon touch.
This is very clearly a manufacturing fault.
Upon contacting Customer Service I was asked to provide an estimate for a repair.
And here comes the "NO GO":
IF EFFY would even be prepared to accept the cost for a repair, it would be in the form of a "Store Credit".
So, I have to purchase a new item to be credited (not re-imbursed) with the cost for repair of the faulty one??
To actually attempt to make even more money out of this situation is outrageous.
ONCE and NEVER AGAIN!
Bottom Line: No, I would not recommend this to a friend
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