The process of the aligners was fine, but as soon as I got my retainers, everything fell to pieces. My first set of retainers was lost and I ordered a new set that was supposed to take 2-3 weeks to arrive, however, it's been two months and I just received them today and they're the wrong set. This company has been absolutely miserable to work with the last two months. Every time I called, they had no record of any previous calls or even that the retainers hadn't arrived and we would start the process all over again. They would tell me they would follow up in 3-5 days, which never happened, and was even told that they would arrive on a certain date, which also never happened. Needless to say, my teeth have shifted back. What a waste of time and money. This has been a terrible experience. Will never recommend them.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Hi Karen, thanks for leaving us a review and sharing feedback about your experience. We have experienced a delay with some shipments, but we always work to get those orders out and provide updates regarding shipping. We're disappointed to see this and will be sending you a private message to see if we can help. Best, Madison.