On 6/2/19 my vehicle was delivered with no problems. On 7/10/19 I ask Carvana for an update on registration because nothing appears to be moving forward. On 7/12/19 they respond there will be a 2-week delay. On 7/16/19 my temp tags are expiring, I ask them for a new tag or rental car on 7/12. On 7/15 they reply to ask in live chat for a rental because my state will not allow a new tag. The rep on live chat says they have thousands of people waiting on late registrations and cannot provide a rental. Now as of tomorrow I will have no vehicle legally able to be driven and will be making payments for it to sit in my driveway.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you so much for taking the time to share your experience. We sincerely apologize for the issues that have occurred and know how disappointing it is that you are unable to drive your new vehicle. We take responsibility for this delay and are truly sorry for the impact it has had on your experience with Carvana. Your patience was undeserved but much appreciated as we've worked to complete your registration. We look forward to providing a swift resolution and encourage you to contact us with any questions or concerns in the meantime.