Carvana is a scam who takes you through so much stuff just to harass you every second. I was told to send in a paycheck stub, which I did, and then I was told to send in cancel checks. I went to my bank and they said I would have to go to my employer, which I did, and they gave me what they had I sent it to Carvana, and they sent me an email saying they couldn’t verify it and underwriting that they are not moving forward with me...what? I have been dealing with them for 5 weeks and every week is something, you guys never call my job or anything. The CEO doesn’t care either. I reached out to him and he had someone from customer care named Jasmine call and tell me not to call him anymore because he is too busy. What type of company is this? I suffered 3 seizures dealing with this and I told them this and their answer was they DONT CARE.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Carvana
We would like to start by thanking you for taking the time to provide us with a review of your experience working with Carvana. Please know that we care about each and every customer. We do have underwriting guidelines that need to be met in order to move forward with Carvana financing. Although you were not able to purchase a vehicle through Carvana, we hope that you are still able to find that perfect vehicle. Thank you again for your time.