Reviews (1)

I traded in a vehicle to Carvana about a month ago. Like others that have left reviews, I have yet to receive my official tag and registration for the car. Thankfully the car is reliable and I have had no issues. Although my biggest issue yet is the fact that Carvana has not paid off my old lien for the vehicle I traded with them. I am a service member at Fort Campbell, KY. I’m currently preparing to deploy in a few months as well as my son will be born before I do so. I absolutely love serving my country but needless to say, we don’t make a lot of money. I’m now being forced to pay three-car notes, one of which I no longer have. Carvana has consistently lied to me and given me the runaround. I’ve never been the type of person to attempt to tarnish someone’s name or place a bad image upon them, but if my issue is not resolved soon I will be forced to make this situation a concern to my GC, which will in turn see to it that Carvana is placed on the black list and given the title non-military friendly and for all service members to be aware of this. All I asked for was some honesty, it’s very clear to me that there is some type of hidden motive or agenda that Carvana has as to why they have not paid off the vehicle I traded with them. I also have a packet of paperwork they gave me that belongs to someone else. Documents that none of which have my information or signature on any of them. I most definitely do not recommend them to anyone, service members or civilians. This new way to buy a car is absolutely horrible and I’m going to see to it that us service members especially do not continue business with these guys at all.