John M.
Sierra Vista, AZMember since July 2019

Reviews (1)


    • Jul 26, 2019
    • Verified Reviewer

    Dexcom G6

    Terrible customer service/great product

    Overall Experience:

    The DEXCOM transmitter is a bit bulbous but the systems as a whole are great. What takes away from the DEXCOM systems is their support service. Their service center is a shared call center in the Philippines. When you call you are put on hold almost immediately. The hold times last until the line drops. If you are fortunate enough to actually speak to someone they are difficult to understand and painfully courteous. Understanding they are merely the messengers, it is difficult to have them understand and respond to the urgency of the call. Since MEDICARE is a prime payer for thier products I contacted them for assistance in getting the supplies I required and rely on. They too have experienced the less woefully poor support. In the end my supplies are guaranteed to arrive a week after my last set expire. I'm looking for a more responsive state side supplier.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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