Keith J.
Grants Pass, ORMember since July 2019

Reviews (1)


    • Jul 27, 2019
    • Verified Reviewer

    Vroom

    Three-week late delivery and terrible customer service system

    Overall Experience:

    Be careful dealing with them, know they cannot be relied upon if you really need the vehicle in a timely manner. Know they will keep you in gated customer support tiers and will not let you talk to anybody with any responsibility. They took almost a month to deliver my vehicle after promising day after day after day hour after hour after hour, they refused to give me a straight story and half the time did not know what was going on themselves. First, they forgot to book a carrier, then the carrier disappeared with the vehicle for two weeks while continuing to promise delivery later that day or tomorrow putting my whole life on hold while I waited and waited. Customer service is a joke and they never returned calls like they said they would. I had at least 30-40 calls with them. They now owe me for a rental car and other undisclosed damages to the car and are very slow to respond. What a nightmare.

    Even if the delivery went smoothly (instead of me having to go around them to get in touch with the carrier directly because they refused to give me the info so I could then find out where my car was and drive out to the middle of nowhere to get it from them to end the madness of delay after delay), the way they have their customer service set up to not give info and only certain departments do certain things and they will not let you progress to the next tier of service until they are ready is completely ridiculous, there is no personal responsibility for any employee there, they give zero cares.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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