The process was great. Everyone I have talked to has been awesome. We had some issues with getting a POA for my husband who is deployed but once we got it, we moved forward. I got a call on the morning that I was supposed to pick it up. Check engine light came on. The salesperson told me I should probably just pick another car out. I called back and asked if they could find out what the exact problem was since it could be a simple fix. They took it to the Toyota dealer and it was a bad battery. Ok, no problem. Rescheduled the pick-up. That went fine. I asked about the tires, I was told that if I get it checked out and the tread was 5 or less then they would replace the tires. I noticed that it wasn’t cleaned properly. Wax on the trim. Wasn’t exactly detailed. Drove it for a couple of days then took it to the Toyota dealer to have it checked out. Shocks leaking, key fob battery needed to be replaced, a fluid leak in the engine (can’t remember which one), windshield wiper fluid empty, tires were 4-5, tire light on (was told when I picked it up it would go off), Toyota said it was a bad sensor, front brake pads needed to be replaced. But the biggest problem is that the entire passenger side has been replaced and repainted. Carfax is clean so if it was an accident then it wasn’t reported. The mechanic said it looked like all new parts on that side. Bad paint job replacing them also. Tape marks and overflow painting visible. It seems that the inspection process is severely lacking. $1000 worth of work needed not including the brake pads. So now I am out $150 to have the car inspected when it should have already been done and I drove it over 400 miles so I owe another $175. I am not going to purchase from them again. I had such high hopes. Now I must deal with car dealers, what I was trying to avoid.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Carvana
Thank you so much for reaching out to us regarding your experience. We feel absolutely terrible that your vehicle arrived to our local market outside of standards. We can see that our Delivery Advocate noticed this prior to delivering the vehicle to you and made sure you were aware and go over next steps if you decided to accept the vehicle. However, we understand this was still an inconvenience and appreciated your understanding. Please know how terrible we feel that this was your experience as this is not a common practice of Carvana nor is it a part of our values. We hope that someday we will have the opportunity to restore your confidence in our process and thank you for your patience with us during this time. If you have any additional questions in the meantime, please feel free to reach out to us.