What a bunch of incompetent idiots! First they had 2 different stories about the down payment. Then this girl Ashley screwed up my delivery day because she didn't check something and I lost my original delivery day. (Very rude person.) At the day of the delivery, the guy had to call someone because they screwed up the down payment method. Car has more dents and scratches than disclosed and now I'm waiting for a check ($100, it's a JOKE, but ok) and still waiting for registration. (If I'm not going to get registration they will not going to get their payment, simple.) And today I got the email from them that they did not get the down payment check (guy took it before he gave me my paperwork) and when I tried to call them I was moved from one department to the other, placed on hold without asking me to wait and going nowhere with this incompetent bunch of idiots I was speaking to (I'm sure not everyone is an idiot like the few I talked to). From now on I'm talking only to managers at Carvana and I'll record every conversation we have. Do yourself a favor people and stay the heck away from this incompetence.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
We would like to apologize that our purchase process has fallen short in providing a stress-free car buying experience for you. We pride ourselves on being able to get our customers into quality vehicles without the headache of a traditional dealership and the experience you had was not our intent. We appreciate you taking the opportunity to provide feedback on your Carvana purchase and vehicle condition. We were unable to locate your account, but we thank you for sticking with us and for your continued patience. Our hope is that we were able to remedy the issues you ran into and that you reach out to us if you have any additional questions.