Unbelievably, embarrassingly, sickeningly bad.
Literally, every step of this process was TORTURE and DELAY and I had to call every couple of days to ensure that things would stay on track because every time I called, SOMETHING ELSE WAS WRONG.
I finally received my car after weeks and weeks of waiting. 40 days later, I call to check up on my registration because my 45-day tags are about to expire and I get an email from Carvana that "there was a mistake with their system" and my documents were lost. Now I need to re-sign and notarize all documentation so that THE 45 DAY REGISTRATION PROCESS CAN START AGAIN. Oh, and if I wouldn’t have called, they wouldn’t have known there was an issue...quality control problem?
Please for the love of all that is good, avoid Carvana. It’s a nice idea, but is managed and run terribly.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
We are embarrassed as well by the issue that you have experienced with your registration. We understand the frustration in the additional delay. When things do not go as planned it is our top priority to make them right. One of our specialists has reached out to you to ensure that you are taken care of while giving the next steps during this time. We look forward to working with you and providing transparent information until you receive your registration. Your patience is undeserved and much appreciated.