I have 5 dogs and was really hoping that this product would work. Unfortunately, I saw no changes and for the price, I needed to see some results. I purchased from an ad on Facebook. At no time during the purchasing process did it state that in order to get the full refund under the 90-day guarantee you had to keep the empty containers. I believe in giving a product the full benefit of the doubt and used the entire contents. I only had the last container as I had thrown the others away as I finished using them. Upon contacting them, I was informed that I could only get a refund for the one container. Basically, I was out over $200.00. Upon calling them I was told that I could forgo sending the container back but would only get 40% back. I would NEVER buy from this company again. The product is no better than the less expensive counterparts. Save your money.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Dr. Marty Pets
Hello Susan. My name is Kat and I am with Dr. Marty Pets. I am sorry to read your review. We have many satisfied pet owners who have experienced great results with their furry friends. We always recommend our customers consult their pet’s veterinarian prior to making any changes in their pet’s daily regimen, as results may vary. Requiring the empty containers to be returned for a full refund is industry standard. We are sorry for any miscommunication on our end. As a courtesy, I would like to issue a full refund for your order. Please reach out to me at kat@drmartypets.com so that I may issue your full refund. I apologize for your experience with Dr. Marty Pets and I am awaiting your email.