Carrie G.
Carrie G.
Albany, NYMember since July 2019

Reviews (1)


    • Jul 31, 2019
    • Verified Reviewer

    FabFitFun

    SCAM

    The boxes weren't bad. The edit sales, however - atrocious, and shady practices. I ordered 6 items from the Summer edit. I received notification 6 days later that one of my items was a "drop ship" item and I would receive separate tracking information regarding this order. 10 days later, no information. Numerous emails back and forth and no one from FabFitFun could provide me with 1) vendor's name, 2) vendor's contact info, 3) a confirmation number/order number, 4) proof of my purchase, 5) estimated shipping timeframe, or 6) a refund. So now they have my money and can provide not one detail about my order. I filed a complaint with BBB and I hope NO ONE gets scammed like I did! Absolute thievery. I will write this review everywhere I can. I hope this company gets shut down. Some excerpts from their "customer service" department:

    "I cannot provide a shipping estimate, as I do not want to give you false hopes."

    "I do not have any information on that vendor."

    "Unfortunately, since the order is with an outside vendor, we can not issue a refund."

    "I do not have contact information to provide."

    "We do not have an order number, as the order is with an outside vendor." (Then how will I contact this vendor and inquire? With no order number to reference?)

    ABSOLUTE TRASH COMPANY, USELESS CUSTOMER SERVICE REPS.

    Bottom Line: No, I would not recommend this to a friend

    18 people found it helpful

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