FabFitFun Review: Is It Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Nov 7, 2019

FabFitFun is a quarterly subscription box that delivers full-size beauty, fashion, and lifestyle accessories to your home.

Subscription box services like FabFitFun have grown in popularity over the past few years. These boxes arrive at your home usually on a monthly, seasonally, or bi-annual basis.

The company often chooses what goes in the box, which is a good way to try new products you wouldn't otherwise purchase.

In this review, we’ll explore how FabFitFun differs from other subscription companies, share, what you might receive in your box, and assess customer reviews to help you determine whether this service makes sense.

What Makes FabFitFun Different from Other Subscription Brands?

FabFitFun offers subscribers an eclectic mix of beauty, fashion, and fitness products. Boxes are sent out every three months. That’s different than many of the brand’s competitors, as others usually ship their boxes monthly or bi-monthly.

Here’s what the company claims make their subscription box service stand out:

  • FabFitFun items are always full-size. Unlike other subscription box services that send boxes of trial-size items, FabFitFun sends you regular-sized products, from makeup palettes to shampoo and conditioner sets, and more.

  • Boxes claim to be worth at least $200. FabFitFun states that the total value of every box is at least $200 worth of products and items — which means they’re worth four times what they cost members. Plus, they claim that all the brands picked to be included are top-rated by consumers.

  • Boxes may be curated for the season. For example, past fall boxes have included a plaid scarf.

  • Instructions are included. Each FabFitFun delivery comes with a mini-magazine that explains the contents in detail, from application tips to different ways to wear your new scarf.

What Will You Get in a FabFitFun Box?

FabFitFun will select items in your box and allow you to choose one item from five “customization” groups.

Here is an example of the items FabFitFun chose for a fall box along with customizations:

  • Harper + Ari Exfoliating Sugar Cubes ($16 value)
  • Aveda Damage Remedy Daily Hair Repair ($36 value)
  • Human+ Kind Body Souffle ($15 value)

Customization 1: Choose one item from the following products (or keep it a surprise and let FabFitFun choose for you):

  • Plush Ultra Soft Plaid Scarf ($75 value)
  • Amika Strand Perfect Ceramic Styler ($80 value)
  • Anthropologie Travel Yoga Mat ($50 value)

Customization 2: Choose one item from the following products:

  • The Kut from The Kloth Slim Striped Wallet ($60 value)
  • Twine Cheese Board and Plate ($29 value)
  • Kate Spade New York Lunch Tote ($30 value)
  • Nassif MD Detox Pads ($38 value)

Customization 3: Choose one item from the following products:

  • BaubleBar Ear Crawlers ($13 value)
  • The Better Skin Co. Better Skin Lava Magik ($28 value)
  • Cosmedix Pure C Vitamin C Mixing Crystals ($32 value)

Customization 4: Choose one item. (Choice only available for annual subscribers. FabFitFun will choose for all other members.)

  • Epare Dual Salt and Pepper Mill ($16 value)
  • Afterspa Hair Towel Wrap ($8 value)
  • treStiQue Mini Eye Essentials ($15 value)
  • Skinvolve Body Boost Gel ($24 value)

Customization 5: Choose one item. (Choice only available for annual subscribers. FabFitFin will choose for all other members.)

  • Aromatherapy Associates Deep Relax Roller Ball ($31 value)
  • Wander Beauty Baggage Claim Gold Eye Mask (six-pack) ($32 value)
  • Skin&CO Roma Truffle Therapy Face Toner ($27 value)

In this example, you’ll receive eight items, and your box’s value will range from $194 to $295, far exceeding the price you paid (more on that in a moment).

Ordering Deadlines, Pricing, and Shipping

FabFitFun’s subscription billing dates are as follows:

Box Billing Date (Estimated) Shipping Date
Winter Box November December
Spring Box February March
Summer Box May June
Fall Box August September

FabFitFun offers two ways to order: $49.99 per box or $179.99 for the year. Paying $179.99 up-front for the year means you save $4.99 per box over the $49.99 per-box price.

Purchasing this annual membership will automatically make you a Select Member, which means you qualify for early shipping, early access to customization and extra customization options, seasonal add-ons, and exclusive sales.

Note that, even when purchasing a single box, FabFitFun members agree to ongoing, seasonal billing. This means that you will be charged an additional $49.99 every three months before another box is sent out.

If you want to cancel your membership, you will need to email FabFitFun at vip@fabfitfun.com and then follow the instructions they send you in response. You can also cancel through your online member account or by calling the customer concierge at (855) 313-6297.

You will need to cancel before the next scheduled billing date to avoid receiving the upcoming season’s box.

FabFitFun also offers “Add-ons.” These are individual products that are either editor’s favorites or new items in stock that you can add to your shipment individually.

They’re available at a discount from normal store prices and can be added on at any time before your box has shipped.

Shipping of FabFitFun subscriptions is always free for members in the continental US. Those in Canada, Alaska, and Hawaii should expect to pay $8 a box.

Return Policy

FabFitFun purchases are final and nonrefundable. The company does not accept returns of boxes, individual items within boxes, add-ons, or additional box purchases.

Any returns that are sent back will not be eligible for a refund unless the company chooses to make exceptions at their sole discretion.

If your FabFitFun delivery is damaged, missing an item, or is lost, you should notify customer service within two weeks of the delivery date specified on your confirmation email.

You also have the option of returning individual items in the box, per FabFitFun’s terms and conditions.

Analysis of Customer Reviews and Complaints

FabFitFun has tons of glowing online reviews on Instagram and personal blogs. However, most of these reviews seem to be from affiliate sponsors, meaning posters may have received their box for free or been paid for their opinions.

HighYa reviewers offer a less positive perspective, as FabFitFun averages 1.7 stars after 25 reviews.

Some of the most common complaints concerned customer service. Reviewers wrote that FabFitFun seemed uncaring about their problems and were slow to fix issues, especially regarding boxes getting delivered to the wrong addresses.

Others wrote that they struggled to cancel their subscription and were still billed for it several months after.

A few people had better experiences. Some reviewers wrote they found the subscriptions to be a great deal for trending products. They appreciated the exposure to brands that wouldn’t otherwise be on their radar.

TrustPilot reviews of FabFitFun are similar, as the brand earns 2.5 stars after more than 150 reviews.

Many people cited the same concerns about customer service and difficulties canceling their subscription, and others wrote that they thought the available products had gone downhill over the past few years they had been members.

How Does FabFitFun Compare to Other Lifestyle Subscription Companies?

If you’re looking to sign up for a regular subscription service to receive unique products you might not think to buy otherwise, two FabFitFun alternatives are CauseBox and Breo Box.

Cause Box’s focus is to give you a seasonal supply of exclusive, ethically made products. Each box sells for $54.99 ($200 for an annual membership delivered four times a year), and the company states its value is more than $200.

Many of the brands featured in the box donate a portion of their profits to charities or employ artisans to create jobs in struggling communities.

The Fall 2019 Cause Box included the following products: recovery treatment oil, makeup brush collection, candle, travel wallet or felt leather board, duffle bag, drop necklace (total value: $324). Annual members can customize the color of their duffle bag and necklace.

Similar to FabFitFun, Breo Box is a seasonal subscription box that promises to give you five to eight luxury lifestyle goods. Most Breo Box goods are cutting edge, and they will purportedly have a total value of more than $225. You’ll pay $159 per box, or $579 for an annual subscription (four boxes).

For example, a past winter Breo Box box contained a popcorn popper, fitness band, mortar and pestle, nutcracker and bowl, roll-up backgammon set, and heated ceramic mug, for a total retail value of $237.

Unlike FabFitFun, Breo Box doesn’t let you exchange products. The box’s products also tend to be more unisex than FabFitFun or Cause Box.

» Related: The Best Beauty Box Subscription Services for 2019

The Bottom Line: Should You Subscribe for FabFitFun?

When considering any subscription box service, it’s important to remember that, even if the actual value of what’s inside is more than you paid, there’s a risk that they won’t be valuable to you.

Subscription boxes like FabFitFun tend to be best for consumers who enjoy a little mystery and can afford it. If this describes you, you’ll benefit from deep discounts on trending products, many of which are from up and coming brands.

Here are our thoughts on who would probably get the least value out of FabFitFun:

  • If you have your heart set on a few specific items for an upcoming season.
  • If you have product allergies or strong preferences, such as avoiding fragrance or parabens.
  • If you’re on a budget.
  • If you have particular tastes or products and cosmetics regimens and don’t like to explore other options.

While the box we shared was valued around $250 on average, it only cost subscribers $50. But, would you have spent $50 to procure the items you received? If not, it’s better to buy what catches your eye separate from subscribing to FabFitFun.


Read 27 FabFitFun Customer Reviews and Complaints

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Average Customer Rating: 1.7
Rating Snapshot:
5 star: 4 4 star: 0 3 star: 0 2 star: 2 1 star:  21
Bottom Line: 15% would recommend it to a friend
Showing 1-11 of 27
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  • Horrible customer service

    • California,
    • Nov 14, 2019
    • Verified Reviewer

    Customer service is horrible!

    I got charged three times for 1 box, never received. Over $400 in charges from FabFit. I called, emailed just get the runaround, super frustrating. No resolution after months. Just going to report to BBB and submit a fraud complaint with my bank.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 6 people found this review helpful

    Fraudulent

    • Jacksonville, FL,
    • Nov 1, 2019
    • Verified Reviewer

    They added on a service that I didn't want. Normally, each season they send you an email that says, it's time to personalize your box! I got an email that said personalize your box now! All choices were clothes, so I thought they'll start including some clothing. No! It was a high price style service. I quickly stopped choosing styles and backed out. 2 days later, my bank account was charged. They have no number to call. You have to email to cancel. My response was that I will love the service!

    This "company" has 2 stars and the article says the complaints are few and far between! What a joke. I have to change my bank card as if it was stolen because of FFF going into my bank account without authorization.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 8 people found this review helpful

    Customer service

    • New Jersey,
    • Oct 9, 2019
    • Verified Reviewer

    I have never dealt with such an uncaring unreliable company with such horrible business ethics. They rave about their products but then don't deliver what they promise. Their customer service is of absolutely no use to anyone. They literally have no idea what they are talking about. This is an overpriced company that just takes your money and in return sends you crap. Do not waste your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 14 people found this review helpful

    If I could leave a negative -10 I would

    • Eugene, OR,
    • Sep 22, 2019
    • Verified Reviewer

    I recently tried to purchase the summer box from FabFitFun. Before I had even received my summer box I was charged for the fall box. When I contacted them to see where my summer box was, they told me that two weeks previously it had been returned to them. No one had told me of this, nor was my money refunded. Nothing, no contact from them what so ever, just another charge for the next box! When I called them to ask what was going on they would not refund any money for the boxes. The resulting conversation earned me the fall box which I did not want and a winter box. Today I consulted my tracking information and lo and behold, my box was delivered to the wrong address again even after confirming with them that they had the correct address. I would never recommend this company to anyone. It seems to me you don’t get good service unless you are an influencer.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 14 people found this review helpful

    Canceled July 10th and still receiving product

    • Nebraska,
    • Aug 8, 2019
    • Verified Reviewer

    Can't get ahold of them. Didn't order. Canceled it, and still receiving the product. I am lost. Calling the credit card company tomorrow. I would not recommend this company to anyone. No customer service. How does one get a hold of them? I have the number I called when I canceled my membership - but odd, there is never an answer now. DON'T USE THEM!

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 16 people found this review helpful

    SCAM

    • Albany, NY,
    • Jul 31, 2019
    • Verified Reviewer

    The boxes weren't bad. The edit sales, however - atrocious, and shady practices. I ordered 6 items from the Summer edit. I received notification 6 days later that one of my items was a "drop ship" item and I would receive separate tracking information regarding this order. 10 days later, no information. Numerous emails back and forth and no one from FabFitFun could provide me with 1) vendor's name, 2) vendor's contact info, 3) a confirmation number/order number, 4) proof of my purchase, 5) estimated shipping timeframe, or 6) a refund. So now they have my money and can provide not one detail about my order. I filed a complaint with BBB and I hope NO ONE gets scammed like I did! Absolute thievery. I will write this review everywhere I can. I hope this company gets shut down. Some excerpts from their "customer service" department:

    "I cannot provide a shipping estimate, as I do not want to give you false hopes."

    "I do not have any information on that vendor."

    "Unfortunately, since the order is with an outside vendor, we can not issue a refund."

    "I do not have contact information to provide."

    "We do not have an order number, as the order is with an outside vendor." (Then how will I contact this vendor and inquire? With no order number to reference?)

    ABSOLUTE TRASH COMPANY, USELESS CUSTOMER SERVICE REPS.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 17 people found this review helpful

    Scam artists

    • New Hampshire,
    • Jul 9, 2019
    • Verified Reviewer

    Order 1 box and they will sign you up for more boxes in a sneaky "subscription" that you don't even know you're signed up for. They will then steal your $50 and ship a box that they refuse to refund. Of course box 1 was filled with things I wanted, and the box that they tricked me into receiving was filled with garbage I can't use. Never again with these scummy subscription companies and their overpriced Dollar Tree garbage.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 15 people found this review helpful

    Single Boxes are a great value!

    • Atlanta, GA,
    • Jul 1, 2019
    • Verified Reviewer

    I am a skincare, fitness and gadget junkie and love trying new things from quality companies. I do a couple of beauty box subscriptions that aren't expensive and if I get one or two things I can use I am excited. The rest I give away. When a friend first told me about FabFitFun in late Spring 2018 and gave me a discount code I checked it out. They were taking orders for the Summer 2018 box. I looked at all the offerings for the box and went to each individual product website to looked at reviews and pricing and determined $39.99 for $400 worth of quality products was worth it. I signed up for the Summer box in mid-May and heard nothing for a month and then went to the website and realized the boxes would ship June 1 or 15.

    I finally got mine in late June and was disappointed that the main item I wanted, a $55 beach towel, was not included. They had substituted a $50 train case that was lovely but I wanted the towel. I sent an email and someone responded a couple of hours later and said I had not selected the towel but she would be happy to send it to me. I offered to send the train case back but she said that wasn’t necessary. The total value of my box was almost $500. I didn’t end up using everything myself but most every product was worth $35-$89. I used the extra items as stocking stuffers at the holiday. I considered subscribing for the year but after looking at the Fall and Winter boxes from past seasons I determined they were not as big a bang for your buck, most valued at $200-$250 and didn’t contain things I would use.

    I got the Summer 2019 box and they let me use a coupon again so I got it for $39.99. I ordered in early June and it shipped within a week and it arrived a day earlier than expected. I received all of my first choices and the other standard items were wonderful too. I calculated the value at $416. I can't say enough good things about the quality of the contents of both Summer boxes. These boxes are developed for women by women with products from women-owned entrepreneurial companies. Many are trying to get the world out about their brands so that’s how you get merchandise for 85- 90% off retail. Because Spring and Summer are the seasons of renewal and vacation I think they really go all out on these boxes.

    To anyone who wants to treat themselves or another woman (young or old) in their life, these boxes are a fun option but I would definitely research the contents of the box and print your selections just in case there is a mix-up. I think a subscription sets you up for disappointment once you start with a great box. Just check out the boxes each season. I haven’t done add-ons, there were a couple of cute things I did not select and would have purchased if available at a good price. Your box includes a magazine describing the products and brands and they give you coupon codes to all of the brands and you can purchase items you didn’t select or more of what you did at 15-30% off retail. Some items are actually marked down and with the extra discount, you can get a good deal. I recommend paying with a credit card like Amex or another bank who will advocate on your behalf and refund your money if your delivery doesn’t arrive.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 8 people found this review helpful

    Love FabFitFun

    • North Carolina,
    • Feb 16, 2019
    • Verified Reviewer

    I'm thrilled every time I receive my box. You definitely get bang for your buck. Fantastic quality, full sizes and the add-on option is incredible. I have tried several products that I would have never considered at regular pricing and found that they are worth purchasing regularly.

    Bottom Line: Yes, I would recommend this to a friend

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  • 14 out 22 people found this review helpful

    Non-order order

    • Colorado,
    • Feb 5, 2019
    • Verified Reviewer

    My credit card was compromised and it called me last week with a series of charges on my card and they asked if I ordered different items and amounts. There were about four that I have never heard from and one was FabFitFun. Now, as a 75-year-old man, I do not have much use for anything they offer. When I did an online chat with them, the guy says that he will refund my credit but I have to pay for the return.

    I will take it up with the bank tomorrow, but if anyone who has not dealt with this company does so in the future...Carpe Diem.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 25 people found this review helpful

    That’s a scam

    • Virginia,
    • Jan 24, 2019
    • Verified Reviewer

    Hahahahah, if you want to waste your money on getting some crappy stuff, then FabFitFun is the site you go to. I ordered the Editor Box just to see how good/bad would this company is. Turns out is bad enough that I’m alighting while I’m writing the review for it. One of the products is a Mark & Graham colorblock throw, it has holes on it...not just some small ones, those are big enough to let my finger go through.

    Bottom Line: No, I would not recommend this to a friend

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