Read 19 FabFitFun Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.7
Rating Snapshot:
5 star: 3 4 star: 0 3 star: 0 2 star: 2 1 star:  14
Bottom Line: 16% would recommend it to a friend
Showing 12-19 of 19
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  • 3 out 6 people found this review helpful

    Love it!

    • Oregon,
    • Sep 12, 2018
    • Verified Reviewer

    They are totally not a scam. I have received two boxes and they are great! One had an item that was broken but I emailed customer service with a picture of it and they are sending a replacement. I think people who are displeased are the ones who do not read the fine print. You get to choose some of the times and not others. If you buy an annual subscription, you get to choose more, but the choices are limited by the quantity, so you want to order quickly. Of course, everyone knows this, so it does cause their site to crash often on the first day you can order the new box. This is something they do need to fix.

    Even with that small problem, I love the box! There will always be some things in it you don’t want but you the value of what you get is so high that it’s worth it. If you want to know what’s in the box beforehand, check out mysubscriptionaddiction.com, they post there. Also, the first box you order will be the editor's box, which is slightly different than the other boxes.

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 14 people found this review helpful

    All they want is your money!

    • Wyoming,
    • Aug 30, 2018
    • Verified Reviewer

    I started out as a one-time seasonal customer (it was my only option). Then when my box hadn't gotten to me for six weeks, the customer rep offered me a free annual subscription as instead of a reimbursement. WRONG! They charged me for both my seasonal and three days later an annual subscription!

    I contacted customer service, and to no avail other than a late box with some good, some NOT ME products. Then to add to the insult, they blocked me out of my account after buying $260 of add-ons two times today! Apparently, in order for them to reopen my account and to get the products I paid for, I had to repay the annual fee two more times with no reimbursement, and my box has "awaiting shipment" for over a week now! I feel like I’m paying for all the PR boxes and getting the short end of the stick! I will be canceling after my year! I just checked, and they changed my password on me AGAIN! 100% scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 15 people found this review helpful

    Coupons codes misleading

    • New Jersey,
    • Jun 6, 2018
    • Verified Reviewer

    I ordered what I thought was the summer box but to my surprise, it was a starter box of products from past boxes. I was charged on May 21st and also charged for the summer box, which is what I thought I was getting originally and the box just shipped. In the interim, there was an exchange of 15 emails and it took two weeks of emailing back and forth with erroneous information on several of the emails. At one point they said sorry we could not CATER to your request, the nerve, poor customer service, out of courtesy for the misleading info they should have sent me the summer box as part of good faith customer service. I canceled and will not order again. This CSR should have gotten a supervisor involved but failed so they lost a customer.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 16 people found this review helpful

    Scam? Maybe. False advertising? Definitely. Beware of sign up process.

    • Toronto, Canada,
    • Jun 1, 2018
    • Verified Reviewer

    Beware of the sign-up process. If you go to get more info on these boxes, it shows you this overflowing box of goodies, but to learn more you need to start the sign up process, and at each step you are told you will have the opportunity to see more details about the box, and also get the option to make some selections. This NEVER happened! My card was charged, and you can bet your bottom dollar I'll not be receiving all the goodies in the one and only picture it shows you.

    If you go to your account it will tell you that you can cancel FUTURE shipments, but not this one. In the enticing picture of the overflowing box, which appears to be 18" x 12," there are two types of sunscreen, two palettes of eyeshadows, and all kinds of stuff, but Chat told me you'd get 7 to 8 items, not the overflowing box shown. So why show this fake box?

    Also, when I asked her where the info was on their website, about what was REALLY in the box, she said they published teasers on Twitter, and that's all you get. Info is not on their website. That you can log in when the box has shipped to see what you will be receiving, what good is that?

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 10 people found this review helpful

    FabFitFun can't even keep their sight up!

    When you go to log on to their website to buy add-ons and customize your box, the sight always crashes. You can't get customer service to pick up the phone or call you back. Facebook messages are generic and say the same thing to everybody. When you pay for a year, and you can't get the items you want because their site is down, you are left with crap to pick from. It's not acceptable. I have been disappointed by my choices and lack of customer service.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 8 people found this review helpful

    Most definitely not a scam! I signed up last year.

    • Lake Worth, FL,
    • May 9, 2018
    • Verified Reviewer

    I signed up three seasons ago and love this company. Never had a problem. In the community forum, there are a lot of people that have had good reports regarding the customer service.

    I thought I mistakenly ordered an item, emailed them, and they responded the next day and the issue was resolved. They are also active on the forum and respond to questions and concerns.

    They are definitely not a scam, otherwise, thousands of women would be all over it! They are a huge company catering to a lot of people in both the U.S. and Canada. So, no, not a scam!

    Bottom Line: Yes, I would recommend this to a friend

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  • 10 out 12 people found this review helpful

    Horrible customer service

    • Washington,
    • Mar 12, 2018
    • Verified Reviewer

    I attempted to order the Editor's Box, and the coupon code was not working. I contact customer service and they gave me a (supposed) correct code. Well, it was the wrong code, and even though they originally charged me for the Editor's Box, they then credited me $20 and ordered me a Starter Box - all of this without communication.

    When I received my box it had a card for the Editor's Box saying everything that was in it, which was incorrect since they sent me the Starter box. I would never have chosen to order the Starter box.

    When I contacted customer service, she was all over the place quoting me incorrect dates, etc. I asked for her to have a supervisor to call me and a "supervisor" showed up on the chat. They said they were all out of Editor's Boxes and would send me a Spring Box. I assumed it would be at no charge, but they charged me the full amount, and it showed up in my bank account this morning. I will be canceling as soon as I receive my box.

    Don't trust the customer service. They don't know what they are doing!

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 25 people found this review helpful

    Bad site

    They charged me for add-on items that I didn’t order. They wouldn’t give me credit or even resolve the issue. Terrible customer service. I asked to be credited $76 they overcharged me. This site is a scam.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-19 of 19

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