Reviews (1)

I was excited to try this service and received a $200 gift code for Xmas. A 1-year subscription was $179.99. When trying to use the code online, I was asked to enter credit card information. I didn't want to enter my credit card since I had more than enough gift money to cover the year but was unable to process the transaction without it. So I called the customer service line. They would not allow me to use the $200 without taking my credit card info. They said that if I wanted, I could give them the info, and then cancel immediately, but I HAD to give it to them in order to cash in on the gift code. DOES THIS MAKE ANY SENSE? Why should I have to give my credit card information for something that is already fully paid for? They stated it is a subscription service and they need to be able to charge when the gift card runs out. I say you just stop sending product when the gift card runs out! I asked to speak to a manager and they gave me the runaround saying they were all busy, they would say the same thing, they are on the other line, etc. etc., and then when I persisted, suddenly they had all left for the day but they would "call me back." I would NOT recommend this service to anyone. I'm actually going to call my friend and have her call and cancel the gift card and get her money back. I tried to do that on the phone too but they needed her credit card number also...as if I would have her credit card number. Terrible company and terrible experience.