Stephen R.
Sarasota, FLMember since July 2019

Reviews (1)

    • Jul 31, 2019
    • Verified Reviewer

    NewDay USA

    Poor communication

    Overall Experience:

    I am very happy with the terms of my new mortgage. My interaction with the person responsible for guiding me through the process was not very pleasant. The fact that I was applying for a VA loan should have made it obvious that I would not be familiar with the process since we only get to do it once. My contact person with NewDay USA was demeaning and arrogant. I was not given clear instructions until after I had completed a task in the way that it made sense to me, only to be told after that it was incorrect. Further, a sense of distrust was implied.

    In my initial contact, I presented a list of debts that I wanted to consolidate. The largest one was not included in the process until I discovered it after the loan amount and payments were already quoted.

    I also requested an additional $3000 to be disbursed to me at closing which was completely omitted. By the time I discovered it I was so frustrated that I just let it go.

    After my closing, I had no idea what was next in the process so I asked. I was told my loan would now be funded. I still had no idea what that process entailed. No one had asked for my banking information to do a direct deposit and I assumed funds would go to my account so that I could pay my debts. So I had to ask again and it was explained that individual checks for each payoff would be overnighted to me and I would mail them. I waited 3 days for my overnight package to be delivered.

    The point is, communication was very poor. It felt like my contact was too busy to spend to much time keeping me updated or answering my questions. Using email for this entire process is ludicrous. I could spend all day writing an email that would contain the same information that a 5-minute phone call could accomplish.

    The young man that handled my process may be doing exactly what he was trained to do. If he was, you should rethink your training.

    Bottom Line: Yes, I would recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Aug 2, 2019

      Company Response from NewDay USA

      Hi Stephen. We apologize for any miscommunication that may have occurred. Regarding funding, we are required by federal law to wait 3 days after closing before the funds can be disbursed. We appreciate this feedback and regret that you were not satisfied with your experience.

Showing 1-1 of 1