My wife bought a car a few weeks ago. When the car was delivered before it was even unloaded off the truck, I noticed the tires needed to be replaced. The salesperson stated he will send her a certificate for a replacement set. I explained we had just put a new set on her trade. Je made a joke and asked if I knew a tire shop that will swap them. I said yes let's go. He laughed it off. Well, he did send a certificate (the extended warranty she purchased). Well, she set up an appointment...
Guess what tires are not covered?
She was promised new tires, she should get new tires.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
Thank you for taking the time to bring your concerns to our attention. During Carvana’s 150-point inspection we ensure our vehicles are up to our high standards so that customers receive a quality vehicle. If you believe the tires to be below standard, please have your wife give our Specialists a call at (800) 333-4554, so that we can further address your concerns and reach a resolution.