They have competitive prices, but actually getting the car and registration has been problematic. After two delivery cancellations due to "drivers calling in sick" (their words), the car finally arrived. I was mostly pleased with the quality. Only a couple of little things not pointed out in the vehicle description and pictures.
As far as the registration goes, it’s a mess. Apparently, the delivery person forgot a form. Since these are mailed to Arizona first, it wasn’t found out for about two weeks. Then I had to drive to the store to sign the form. Almost two weeks later it was finally mailed to Texas for the plates. I went into the store to get a new temporary tag since the current one expires in 3 days. They told me to go to the registration office myself to pay to get a new one. I don’t have time for that so I will just send them the ticket if I get one.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Carvana
At Carvana, we want to ensure that we are able to provide a seamless purchase process from start to finish and apologize that this was not the case. We understand that your time is valuable and appreciate your patience as we worked to resolve your concerns. We are glad to see that your registration has since been completed. Again, we are sincerely sorry and appreciate your time and patience throughout your experience.