I have six dogs, so I ordered 3 tubs of Nutra Thrive to start. After about a week and a half (which was about 2/3's of the first tub), ALL SIX DOGS had loose stools. No other changes in Dog food...Orijen Dry, Canidae grain-free pure canned, and their freeze-dried liver treats. They do not get people food. So I contact the company for a refund. They offer a 90-day moneyback guarantee. They said you have to return the product for a refund, which is fine, except they only refund the unused portion. How does that work? This stuff made my dogs ILL. And with six dogs, it took most of a tub for that to become evident. SCAM company. I would NOT recommend this to anyone.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
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Company Response from Ultimate Pet Nutrition
Hi Tracy, I'm Shayne from Ultimate Pet Nutrition. I'm so sorry to hear about this upsetting experience. It sounds like your dogs might be experiencing "Die Off Symptoms", which occurs when introducing probiotics into one's system. In regards to our 90-Day Money Back Guarantee, we do typically ask that our customers send back the unused portions to ensure that they gave the product a fair try. I'm really sorry for the miscommunication. I checked our system and it looks like you were fully refunded. Please confirm this by e-mailing me at Shayne@ultimatepetnutrition.com. If you are still experiencing any outstanding issues, I can assist you right away. Again, I'm so sorry for this experience but thank you for giving Nutra Thrive a try.