Like a lot of other people, their registration team is a pack of idiots.
I called them leading up to the end of the temp tag expiry and got all kinds of BS about how long it takes and I caused delays when the reality is they had the insurance (you can't pick up the car from them without it) and other paperwork already but obviously lost it. The day after the end of my temp tag expiry I get an email from them explaining that their third party has a question for me.
Contacting them is impossible, they don't ever call you, only email or online chat, and it's proving to be just as bad as any other car dealer.
Just do your own registration and don't use them, they are absolutely useless.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
Thank very much for your feedback in regards to your recent purchase with us. We sincerely apologize for the delay in registration you are currently experiencing. Thank you for your continued patience while we continue to work on completing this for you.
Your feedback is extremely valuable to us and we will be sure to relay this situation to our registration team as a learning opportunity. Although we are currently encountering longer than usual wait times, your concerns are still our top priority. We look forward to resolving this matter and getting you back behind the wheel as quickly as possible.