I trade in a Lexus IS 250 2015 with approx 50k miles for $18,500, which I saw it listed by Carvana one month later for $22,500 and confirmed that was my car, same VIN number, and bought a Volkswagen Tiguan Limited 2017 with approx 16k miles for $16,500. All customer service lines are the most unprofessional, inexperienced, and no knowledge of their company policies registration and paperwork at all. Every time I called them I waited for 1 hour to be connected and 1 hour on the phone to be helped and still no help. It took them to send me a title to Volkswagen 1 month to register the car and 1 week after I purchased the car to send me the check with the difference, which I had to call them a million times to send me the check and title. Complete rip-off, and if I can give them a zero stars review or minus 1 I would. I have bought and sold 10 cars previously and never had a problem until now.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
We are sorry to hear that your experience with Carvana was less than ideal. We take feedback seriously as we want to make the car buying process simple and easy. We apologize for the longer than normal wait times, and we are currently working on resolving this issue. We appreciate your patience as we work on making this improvement. Additionally, we apologize about the delay for the check and registration. We see that the issue with the check has been resolved and that the registration arrived before your temporary operating plate expired. If you have any additional questions or concerns, please reach out to us.