Recent purchaser of a Fiat 500e.
I'm having problems paying for this vehicle. I have enough money in the bank to pay in full, and followed their directions to-the-letter for the Carvana team to inspect my bank account for sufficient funds by giving them my username/password. After this verification, they couldn't correctly withdraw the funds when it came time to pay.
I was given a 4-day deadline to provide payment. Their fix was for me to wire the money to them ($45 at my bank) or by overnighting a cashier's check ($15 for the check, $20 to overnight via USPS - plus I had to photocopy the check and provide the tracking number). I specifically asked if any of this was my fault and I was told "probably not."
I work so I've been spending my lunch breaks going to the bank, and going to the Post Office - then talking on the phone with them since they want daily updates so this is turning into a multi-hour affair over several days.
It's a shame because people have commented about the car, how nice it looks and of course the Carvana plates are on the front and rear bumpers so they end up asking about Carvana and the buying experience. I'm going to have to tell them the truth now - that Carvana somehow messed up the transaction, pressed a 4-day deadline on me, and I had to pay these extra fees to deliver funds.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Carvana
Thank you so much for taking the time to share your feedback. We are terribly sorry for your experience and for the way this process was handled. It is never our intention to blame our customers and we sincerely apologize if any messages were received in that way. We appreciate your diligence and willingness to correct the issues with your payment. We encourage you to contact us with any additional questions or concerns that you may have.