I have been a customer and user of the FixMeStick for many years. This was the first issue that I couldn't resolve on my own. Agent Shruti was friendly and went right to the issue giving detailed instructions. She followed up with answers to my subsequent questions and issues. The issue was resolved and solved and I am very happy with the results and performance of the FixMeStick.
Bottom Line: Yes, I would recommend this to a friend
