Reviews (1)

BUYER BEWARE.

I wasn’t sure if my 2 senior dogs could eat this food, especially when one is diabetic so I sent in a question to Dr. Marty’s email and I also asked if they had a lower cost for senior citizens or for disabled because the cost of this food is out there! But I wanted my picky babies to try it. I waited a few days and their answer was "ask your vet" and "no we do not have a lower cost for Senior citizens or the disabled." (That was a lot of help.) Next, I did ask my vet and she said the ingredients look good but we’d have to try it out. So I ordered it. I wanted 1 bag to start with but got caught up in the frequent pop-up offers of "get 3 more bags for $74.85" and "Get it now this is a 1-time offer." Well, after the constant pop-up I said, well, I'll get it...maybe the boys will love it.

I'm telling you, DON’T do it! If your fur babies like it and you sign up for updates, you’ll get offers via email for discounts.

Days went by...I emailed asking where my order was (my credit card was charged right away but no info on the food!). I finally got the order. Went to read instructions which stated mix with water and how much, but it didn’t say you have to wait x amount of minutes before serving. I was wondering about that because somewhere on the website (which needs A LOT OF WORK BTW!), I either read or heard on a video to wait 3 minutes but was looking for those instructions which were NOT ON THE BAG! (Don’t you think that’s important?)

Sorry to say after 4-5 tries, my 2 dogs DID NOT LIKE IT! So I looked up the process of sending it back...WELL, don't think you'll get all your money back...YOU WON’T!

I saw on the reviews (should have look at these beforehand) how many people were complaining about getting their money back or that they send the food back and were not getting their refund. So I called, explained the situation requested a refund.

Was informed of the amount I was getting back does not include the shipping I initially paid for! What?? (What was I thinking? Clearly this was not Amazon where you request a return…they email the box label for the return, you DO NOT PAY SHIPPING, you get your refund right away and you can even have UPS pick it up at your house.)

Not only was I not getting the shipping I paid for, but in addition, I would have to pay for the return shipping at my expense (more money lost!). And to top it off, they DO NOT EVEN EMAIL YOU A SHIPPING LABEL as a convenience. I was told in a tone I did not appreciate, "well, you have to write the address on your own, we do not send labels." By this time I was mad, not getting a refund on what I totally paid, then I have to pay to send the food back and no labels provided.

BUT GET THIS - I was offered only 40% back as a refund if I wanted to keep the food. All I said was NO! I can do the math on that and will lose more! 40%? What are they thinking?

BEWARE.