Andy M.
North CarolinaMember since August 2019

Reviews (1)


    • Aug 8, 2019
    • Verified Reviewer

    PillPack

    Can't seem to get it right after 5 months

    Very bad communication. First month, April, was ok and I got all 5 meds in the pack. Next month arrived with only 2 meds. I called and they said it was a mixup with Walmart pharmacy and that they would straighten it out the next month. Next month arrived with only the same 2 meds.

    I called and they said they would send me another pack with the missing 3 meds and that I would use two PillPacks for a month and they would straighten it out the next month. I then received a bottle with only 1 med, not in a pack. I called again and they tried to again blame Walmart and my doctor.

    Today I received another bottle of pills and it's now the first of August. So I now have a PillPack with 2 meds, bottles with 2 more meds, and still missing 1 med.

    TLDR; Customer service does not take responsibility and doesn't bother to notify the customer when they are going to ship out a changed number of meds. Even the Walmart calls to tell me when my meds change or when a transfer order is received. PillPack should do the same thing or send a text message at a minimum.

    I spoke with a manager named "Chris" who would not give me his full name, even though they have my SS number, Credit Card info, and birth date.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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