What an awful scenario. I received an appraisal one day ago and regenerated an appraisal before dropping off the car and they refused to honor the new amount. I spent over an hour talking to various representatives and despite a difference of only $300, they were unwilling and unable to fix the situation even though they agreed that the revised price was accurate. They wanted me to take the car and come back the next day in order to get the $300. Overall, I despised this transaction and would be extremely hesitant to deal with Carvana in the future. I would look into Vroom or CarMax for a better service. For a company that prides themselves on technology, they couldn't figure out how to fix a $300 discrepancy. So poor!
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Thank you for taking the time to reach out to us regarding your experience. We apologize for all of the issues you have encountered while selling your vehicle to Carvana. We aim to make our process easy and stress-free, as we understand your time is valuable. Our questionnaire proposal tool provides each customer a real-time appraisal of their vehicle's value, which is valid for 7 days. If a customer submits a new questionnaire, the customer will have to complete the process as a new appraisal. We apologize this information was not communicated clearly and concisely to you. Please know we appreciate your feedback and will continue to assist with any questions or concerns as we are here to help.