I bought a car through Carvana about 2 months ago and I have had problems with the brakes making noise every time I stop. I took it in to a dealer and was told that the bottom of my car is rusted and corroded. All four tires need brakes, rotors, and calipers because it is unsafe to drive with the calipers being froze. I reached out to Silver Rock and I was told that they don't cover cosmetic work like rust and corrosion. So I spoke to a supervisor at Silver Rock and was told that Carvana would need to fix that because being that I only had the car 2 months, there was no way the rust and corrosion accumulated during that time and it had to be there when I purchased the vehicle. Then I call Carvana, I explained to them what was going on and was informed that the rust and corrosion are considered wear and tear and they would not be fixing it. Well, I have now sought legal help because this car is my only transportation and I need to get to work each day. This car unsafe, therefore, I cannot drive it to get to work. My attorney has a daily log of all the expenses that it is costing me for not being able to drive my car to work and other places. Anyone experiencing any issue with Carvana, I suggest you seek legal help immediately.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
Thank you for taking the time to share your experience with us. We are truly sorry to hear of the issues you are experiencing with brakes and tires on your car. Carvana takes great pride in selling cars that are high quality. One of the ways we do this is by conducting a 150 point inspection on every car that we sell to ensure it is up to our high standards. The last thing that we would ever want to do is deliver a car that does not meet these standards. We would love the opportunity to discuss the issues you are experiencing further, though we are having a difficult time pulling you up in our system. Please reach out to us at your soonest convenience.