I attempted to sell Carvana two like-new 2019 model year vehicles and purchase a different vehicle from them. I completed their online calculator and all went well until I realized that there's no option for a second vehicle. So to find out a work-around I tried to use their chat function. 30 MINUTES LATER. Someone finally comes on and tells me that they don't buy vehicles from 2019. No explanation at all, just that they don't buy current year vehicles. A huge waste of my time and effort and I will NEVER purchase nor suggest that anyone I know should use Carvana. There are PLENTY of better online dealerships like this out there to choose from - all of which provide an infinitely better experience.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
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Company Response from Carvana
We appreciate you taking the time to share your experience with us. We are truly sorry to hear issues you've experienced with attempting to sell a car to us. Carvana prides itself on transparency and wants to ensure that we are providing the customer with accurate information. We can assure you the proper teams have been notified of your experience to prevent this from occurring again. Please do not hesitate to reach out if you have any further questions or concerns.