The buying process was easy. I picked up the car and the tank was almost empty so that was a disappointment as everyone told me it came with a full tank but I guess the cup and key chains were supposed to make up for that! So I have now had the car for 3 weeks and it’s already leaving me stranded! It won’t start without a jump! I called Carvana and they basically told me too bad! It’s a wearable part and it’s not covered under my warranty. So I’m three weeks into this 2017 car with only 20,000 miles on it and I’m already having to purchase a battery! I understand it’s a "wearable" part, I understand batteries go bad! I even understand why it wouldn’t be covered under the warranty! But let’s be realistic here! I have only had the car for three weeks! I haven’t even received my registration in the mail yet and I’m already having to purchase a battery! If we were talking six months down the road and the battery goes bad I can maybe understand that but I’m talking about three weeks, three weeks! And they won’t cover it!
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
Link to this Review
Company Response from Carvana
Thank you for sharing your feedback in regards to your Carvana experience. We are disappointed to hear that you are experiencing issues with your vehicle so soon after delivery. We are glad to see that one of our Specialists has reached out to you regarding your concerns in order to reach a resolution. Thank you for your feedback to allow us the opportunity to continue to improve our processes.