Wow too much to write. So here’s the short version. Everything was going OK until I got to month two. I looked ahead at month three and noticed that there was one package that had zero liners in it so I immediately called and the lady said no problem, I’ll get them ordered so they will be there by the time it’s actually time to wear those liners nothing came. Through many many many many emails I finally received them two months late. Then when it came time for the retainer I was promised a free set for all of my trouble, LOL, so I contacted through email and sent them a picture of the email that was sent to me showing that I would get a free set and someone responded and said awesome, I ordered them, they’ll be there in 3 to 4 weeks. Then I receive a phone call two weeks later from someone, turns out they were never ordered. So just a couple more wasted weeks. So supposedly she put the order in and maybe in a month I will actually have them. This company is ridiculous. I hope another company comes along and as long as they get their customer service right, they’ll do great. This place sucks, do not go here, try a different company!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Hi Kimberly, thanks for leaving us a review and sharing feedback about your experience. We always want to provide the best experience for our customers, so we're disappointed to hear about this. We would love to help with any concerns, so I'm sending you a message to see how we can assist. Best, Madison.