I ordered LiverMD from these people back in May 2019. I thought I would be paying $43.00, the cost of one bottle, fine. When I saw my bank account, I had been debited $176.00 for multiple bottles of the liver supplement, I had also been signed up for auto-ship, all news to me. I immediately stopped the auto-ship and contacted 1MD that I did not order what they sent and that I would be sending it back. Fine. The products were returned and received as I was notified that they had received the merchandise. I have gone round and round with these people and have yet to see my refund of $176.00. They have their merchandise and my $176.00. They don't seem too interested in returning it either. Today is August 6, 2019. Does it take this long? I don't know.
Bottom Line: No, I would not recommend this to a friend
81 people found it helpful
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Company Response from 1MD
Dear Patricia, we’re very sorry to read about your experience. We apologize for the confusion, but your order placed with us was for a one time purchase and was not a subscription. We do not currently offer subscriptions to this product on our site.
Due to the chargeback that was filed, we were unable to immediately refund the charge. As with all chargebacks that are filed, it must be settled by your credit card company or bank before moving forward with a refund.
We understand that you may have needed assistance with this process and as a result, we offered to speak with your payment company directly. We did not receive any follow up after this interaction.
Due to the sensitive nature of this issue, we will be reaching out to you directly to resolve any outstanding matters. While we understand that you were unable to try the product due to issues with your order, we encourage you to give LiverMD another try and experience the amazing benefits of optimal liver health.
Thank you for your patience and cooperation.