You will NOT get your money back if you don't like this product, or even if you don't want this product. I sent this company 3 emails to support@drmartypets.com and told them NOT to ship this product. They shipped the product anyway and charged my credit card. I am returning the product. I called their customer service line and was treated like I was stupid or less than by a RUDE woman. They are refusing to refund my money. I will not let this go. I want my money back.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Dr. Marty Pets
Hello Donald. My name is Kat and I am with Dr. Marty Pets. I am sorry to read your review of our customer service. Dr. Marty Pets works hard to process orders as soon as they are placed, and we were, unfortunately, unable to cancel your order in time. I see on your account that you have been issued a full refund for your trouble. I would like to apologize again on behalf of the entire Dr. Marty Pets family for your ordeal. We pride ourselves on our exceptional customer service, and I regret that we did not provide that for you. I would like more information on your experience. Please do not hesitate to email me at kat@drmartypets.com so that I may find out more. I wish a wonderful day and I look forward to hearing from you.