After running FixMeStick on my laptop and 1 of my desktops I noticed they both took a long time to start up and shut down.
After the support people worked very hard to get me satisfied, they gave me the name of some software to buy (System Mechanic) that should fix my problems.
They displayed a great deal of patience making sure I understood what they were needing me to try as a fix.
Bottom Line: Yes, I would recommend this to a friend