Michael B.
Los Angeles, CAMember since August 2019

Reviews (1)


    • Aug 15, 2019
    • Verified Reviewer

    Vroom

    Poor customer service

    Overall Experience:

    I love the car. Vroom customer service is just incredibly poor. They have maybe 5 different departments you work with through the process and none of them can communicate with each other. They cannot answer simple questions like whether the car comes with 1 or 2 keys. When I communicate by email, they rarely respond. When they do respond, it’s like they didn’t read my email at all. They have such great potential if they could just figure out how to do customer service.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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