The buying process was easy. Car was delivered when they said it would be. Then it came time for my temp tag to expire. Still didn't have my tags. I called them and they gave me a rental car. Wonderful. I called the following week to get a status update. They said that they had been delivered. Um, no. I asked for the tracking number. Looked it up and they had sent my tags to the wrong state. Now, I have to go to the DMV and request new tags or wait three weeks with no car for them to do so. This has been the worst!
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
Link to this Review
Company Response from Carvana
Thank you for sharing your experience with us. Carvana strives to provide the ideal car-buying experience for every customer. It is disappointing to hear that we fell short of this ideal, and for this we are truly sorry. As Carvana continues to grow and improve the overall customer experience we understand that we will fall short at times. We can assure you we take these situations very seriously and the proper teams have been notified. Please do not hesitate to reach out if you have any further questions or concerns.