Rebecca M.
IndianaMember since August 2019

Reviews (1)


    • Aug 16, 2019
    • Verified Reviewer

    Knix

    False advertising and horrible customer support

    Overall Experience:

    To preface, it takes quite a bit for me to be dissatisfied with a product and even more to write a negative review. I'm an "it's good enough" and an "I'll give them the benefit of the doubt" type of woman. I'm usually more motivated to write something positive.

    Through the site's bra size text I was suggested for a 3, but their size chart put me in a size 4, so immediately I was confused. I went with 4, since I definitely didn't want a tight fit. When the bra arrived I was very excited to try a most comfortable bra and something with no underwire. I read the instructions and immediately tried to put it on, which was the first hurdle. It took me about 10 minutes to get it on, since it was SO tight. I could not even begin to try to clasp it behind my back. The instructions mentioned it needs to relax, but I was skeptical. I wore the bra for about 3 hours around the house before I literally couldn't stand it anymore and took it off. I gave it one more try on a more active day and had to leave my office and come home to change because I was so uncomfortable. It honestly felt like it was bruising my sides and back.

    So I contact customer service, and they were entirely unhelpful. Their only comment to my complaint and concern was that I must have picked out the wrong size. Nothing about helping with returns. Nothing about refund or store credit to try another size or a different product. The same happened after providing feedback through email. No follow-up no offer to help. Nothing. Will never recommend to a friend and will actually advise against other's purchasing anything from them. False advertising, poor product, and non-existent customer support.

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

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