Per the company's response to this review, I emailed Shayne and haven't received a response. So much for filling out an Adverse Reaction Form or issuing me a "full refund right away!"
Bottom Line: No, I would not recommend this to a friend
17 people found it helpful
Link to this ReviewI'd like to send the product back for a full refund. Please provide instructions to do so. I bought Nutra Thrive on 7/14 for my 15-year-old Shih Tzu/terrier mix. After I started adding it to his food, he started throwing up every day. After a few days, I stopped using it, and the vomiting subsided. A week or two later, I was out of town for a few days, and my boyfriend, who was watching my dog, didn't realize I had stopped using Nutra Thrive. He added it to his food while I was out of town, and he vomited the day I came home. When I asked my boyfriend about it, he said he had vomited a few times while I was gone. I stopped the Nutra Thrive again, and the vomiting subsided. Although my dog is 15, he is very healthy and does not normally vomit. After it happened not only once, but twice, I was convinced it was the Nutra Thrive. Nothing else had changed.
I tried to leave a negative review on the product website, and it wouldn't let me. Fishy! I would not recommend Nutra Thrive!
Hi Morgan, I'm Shayne from Ultimate Pet Nutrition. I'm really sorry to hear about your pup's experience. This is not a common reaction to Nutra Thrive, so I would like to get more information from you to fill out an Adverse Reactions Form. I can also issue you a full refund right away. Please e-mail me at Shayne@ultimatepetnutrition.com and I'll get right on that. I did want to mention that we do understand that Nutra Thrive may not work the same way for everyone, but this is why we offer our 90-Day Money-Back Guarantee. In addition, we do always ask that our customers consult their pet's veterinarian prior to starting any new product to ensure that it's right for them. I look forward to hearing from you and making this right! Thank you for your feedback.
Company Response from Ultimate Pet Nutrition
Hi Morgan, Shayne here. I'm a little confused because I see that our Customer Service team sent you a Refund confirmation e-mail on 8/19/19. I also just checked our system and see that you were fully refunded. Please e-mail me if you are still experiencing any outstanding issues. I'll e-mail you right now to confirm you received your refund, as well.