And their stupid response is call to get "looked" at, we have a warranty, but they fail to tell you they won't cover anything. And you have to take off work, find a dealership with a shop, weeks spent of wasted time on a piece of junk that doesn't start half the time. And they are not a company you can go and speak with someone - they are nowhere other than online so call, hold for hours, get hung up on, that is how they do business because you have no dealership to go to and speak with a person. You get no help at all.
Bottom Line: No, I would not recommend this to a friend
28 people found it helpful
Link to this ReviewI gave you a horrible review so please read it. You sold me a lemon. You lied about the 7-day return as I tried to return on day six, I received on a Friday at 4 pm and by the following Thursday at 7 am less than 6 full days later I was told the return option had expired and that's what you had online as well that it was too late to return. One of your selling points was that you had put new brakes on the card, however, the brakes are making a horrible noise and are old, not new, and need to be changed so your selling point was a lie. Also, I went to start the car on Thursday at 5 am for work and guess what, it wouldn't start. I was only given one eye and I had to run to get a new battery (and I do mean run since I had no car) and even now with the battery it keeps not working saying "key malfunction" so you sold me a lemon that won't even start half the time with breaks that could get me killed. I have attempted to call and be on hold for hours and keep not getting any help. I even did an online chat and after waiting hours for it to be my turn was told basically too bad and to call, which I had already tried to do. I am livid. I spent a lot of money on a car that won't work most days. I will do everything in my power to make sure no one buys from you and I go on every social media to tell people of my experience. There is no one to help you once you get the car delivered and it has made the last week of my life miserable. Their response was horrible as well with a number for me to call to spend my time getting a claim done and loss of a vehicle while they try to fix what they lied about and the issues with the car. PLEASE SAVE YOURSELF THE TROUBLE DO NOT SHOP WITH THEM.
Company Response from Carvana
We appreciate you taking the time to reach out to us regarding your concerns. During our 150-point inspection, we check to make sure that everything is operating within standards. Our vehicles also come standard with a limited 100-day warranty, so that if anything was missed during our inspection, we can rectify it. We certainly care for our customers and feel terrible whenever something as unfortunate as mechanical problems arise. We do not see that you have notified us of any mechanical issues. We apologize if there has been any miscommunication. Please feel free to contact us with any additional questions or concerns and we will be happy to help.