It’s been about 2 months now since I signed up and paid, but I still can’t start the process! I was weary of trying SmileDirect, but their pushy salespeople convinced me to try it. I am VERY disappointed so far. First of all, they told me an orthodontist would reach out to me within 3 days of my scan. I NEVER heard anything from an orthodontist. About a month later, I received my box. I read the directions and went to try the first aligner. It was poorly packaged and badly damaged. I got ahold of customer support and they had me send them a picture of the aligner and said they’d send me a replacement. Well, it’s been another month since then. I’ve tried reaching out to them several times and no response. What a horrible business. I wish I would have started working with a REAL orthodontist.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hi Luke, thanks for leaving us a review and sharing feedback about your experience. Customers should receive their SmilePlans within 72 hours of their appointment after it is approved by the dentist or orthodontist assigned to the case. The doctor won't reach out directly, but the plan will not be sent out without their final approval. All of our aligners go through multiple quality checks, so we're concerned to hear about this. I am sending you a private message to see how we can help. Best, Madison.