I guess I'm one of the 25-something percent who had a very decent experience with Carvana.
I purchased online, picked up the car 2 days later (2016 Audi A6) at one of their "towers" (in Oak Brook, IL), drove it for a week, decided it wasn't the car for me. Nothing really wrong with the car, it just wasn't my preference. I'm glad I had a whole week to decide!
I called Carvana on day 6 of my test-drive week, they scheduled a pick up time for a few days later (even though I offered to drive the car to the pickup location, they insisted they would drive to me!), and the truck was there on time with my trade-in, dropped that off and picked up the car I had originally purchased.
No questions asked, no hassle, and I just got my refund in my account 2 days later!
The week test-drive is fantastic, NO other used car dealership will let you do that. And both purchasing and returning was a breeze. The price I paid for the Audi was very competitive.
I recommend Carvana and will definitely consider them for any future used car purchases.
Bottom Line: Yes, I would recommend this to a friend
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