We received a quote to sell my parents’ van. Carvana quoted based on the license plate info. We accepted and forwarded title and lien release letter as instructed. Carvana wouldn’t accept the documents, saying we needed a new title that did not reflect a lienholder, even though the lien was released by the bank, and we had a lien release letter.
In the midst of obtaining the new title, Carvana sent another email reducing their offer by $2,500, saying they re-reviewed the vehicle history. Total bait and switch, and Carvana has no knowledge of how titles in Illinois work. We will never try Carvana again and strongly recommend no one else subject themselves to this dishonest business.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
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Company Response from Carvana
Thank you for taking the time to share your experience with us. Carvana strives to provide customers a streamlined and easy car selling process. We are disappointed to hear your experience was not the case. We want to ensure that we are providing customers with the most accurate information to avoid any possible confusion. Once again, we are truly sorry for your experience and would love the opportunity to rectify the situation. Please contact us at your soonest convenience.